Void or refund?
A void cancels a credit card payment before it settles. The money never leaves the payer’s account. The pending charge simply drops off their statement. A refund sends money back after a payment has already settled. Voids are for credit card payments only. Bank (ACH) payments can’t be voided and are always refunded.Which one you’ll see
Credit card payments settle in a daily batch. Until that happens, a card payment can be voided. Once it settles, the void option is no longer available and you’ll refund it instead. In practice, a card payment from earlier today can usually be voided. Anything older is a refund.How to void or refund
- Go to Payments and click the payment
- Click Void or Refund, whichever is available
- Confirm
How long it takes
- Voids drop off the payer’s statement once their bank releases the pending charge, usually within a few days
- Card refunds typically appear on the payer’s statement within 5 to 10 business days, depending on their bank
- ACH refunds can’t be issued until the original payment clears. See ACH refund hold
Tips
- If you catch a mistake on a card payment the same day, void it right away
- Let the payer know a refund is on the way, since it won’t show up on their end immediately