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What the Deposits screen shows

Deposits lists the funds that have settled to your bank account. Find it in the sidebar under Deposits (in the Finance group). Each row shows the deposit date, its type, an optional description, an optional external ID, and the amount. Use the search box to find a deposit by date, description, or amount, and the filters to change the time range or how many rows appear per page. Export downloads the list for your records or accounting.

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Deposit types

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Grouping manual transactions into a deposit

If you record manual transactions (for example, cash or a paper check you took outside the system), you can group them into a deposit so your records match your bank. Click Add deposit to open the form:
1

Enter the deposit information

  • Label is a short name for the deposit, such as “May check deposit.”
  • External ID is optional, for tying the deposit to a record in another system.
  • Deposit date defaults to today.
  • Description is optional.
2

Select the transactions

Under Select transactions, pick the manual transactions this deposit should include. The counter shows how many you have selected.
3

Create the deposit

Click Create Deposit to save it.
Only manual transactions that are not already part of a deposit appear in the selection list. If it shows “No available manual transactions found,” every manual transaction has already been assigned to a deposit.
Deposits from card and ACH processing appear here automatically once they settle. The Add deposit flow is only for grouping manual transactions you have recorded yourself.

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Why a deposit doesn’t match your payments

A deposit rarely equals the total of the payments you took that day. That’s normal. A few things cause the difference:
  • Processing fees come out first. Deposits are the net amount after fees. The All Payments or All Donations report shows Gross, Fees, and Net for each payment so you can see the math
  • Refunds and returns are taken back out. A refund, a returned ACH payment, or a chargeback reduces a later deposit. See Chargebacks and returns
  • Card and ACH payments settle on different schedules. A card payment and an ACH payment made on the same day often land in different deposits
  • Manual transactions aren’t part of processed deposits. Cash and checks you record yourself are never deposited by Dime. Group them with Add deposit above so your records still match your bank
To match a deposit to its payments, open the All Deposits report and click into the deposit. It lists every payment included.