> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dimepayments.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voiding or refunding a payment

> The difference between a void and a refund, and when to use each.

## Void or refund?

A **void** cancels a credit card payment before it settles. The money never leaves the payer's account. The pending charge simply drops off their statement.

A **refund** sends money back after a payment has already settled.

Voids are for credit card payments only. Bank (ACH) payments can't be voided and are always refunded.

## Which one you'll see

Credit card payments settle in a daily batch. Until that happens, a card payment can be voided. Once it settles, the void option is no longer available and you'll refund it instead.

In practice, a card payment from earlier today can usually be voided. Anything older is a refund.

## How to void or refund

1. Go to **Payments** and click the payment
2. Click **Void** or **Refund**, whichever is available
3. Confirm

## How long it takes

* **Voids** drop off the payer's statement once their bank releases the pending charge, usually within a few days
* **Card refunds** typically appear on the payer's statement within 5 to 10 business days, depending on their bank
* **ACH refunds** can't be issued until the original payment clears. See [ACH refund hold](/help/shared/ach-refund-hold)

## Tips

* If you catch a mistake on a card payment the same day, void it right away
* Let the payer know a refund is on the way, since it won't show up on their end immediately


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